Navajo Tribal Utility Authority®
We are Here to Help During COVID-19
Updated March 25, 2020
NTUA Response to COVID19
The Coronavirus (COVID-19) global pandemic is an event that none of us have experienced.
It is an event that it is evolving daily. NTUA is considered an essential service company and must work to maintain and operate multi-utility services. We are implementing temporary measures to follow the social distance recommendations of health-care experts.
Encouraging On-line & Remote Payments; New Office Hours
In order to make our work environment safe for employees and customers - NTUA District Offices/Choice NTUA Wireless stores will reduce hours to the general public.
We strongly encourage customers to use on-line or remote payment options such as:
• Online Payments at www.ntua.com
• Call the Automated Phone: 1-866-903-4452
• Use the Drop Boxes located @ each NTUA District Office
• Mail payments to Box 170 Fort Defiance, Arizona 86504
• Call our customer service line: 1-800-528-5011
Starting Monday, March 30th - NTUA District Offices and Choice NTUA Wireless stores will be open 9 am to 3:30 pm. The first hour - will be set aside for Senior Citizens over 60 and for people with underlying health conditions
These are a few changes we have implemented during the current health emergency. If you have any questions - click here. Thank you and we do appreciate your understanding.
NTUA Temporary Disconnection Policy
The Coronavirus (COVID-19) global pandemic is an event that none of us have experienced and it is an event that it is evolving daily. NTUA is responding with this Temporary Policy to assist our residential customers who are directly or indirectly affected by COVID-19.
Beginning March 16, 2020, NTUA started:
• Delaying utility service disconnections for residential customers
• Waiving late fees for residential customers
• Waiving reconnection fees for residential customers
Statements Not Changing
Your residential utility bill will continue to state the disconnect date for non-payment. Please know that there will be no disconnections at this time for residential customers.
Paying your Utility Bill
It is important that residential customers try to keep current on their utility bills to prevent current and future financial hardship. In order to prevent the spread of the virus, please consider paying your utility bill through the following means
• Online: Pay online at www.ntua.com
• Phone: Pay through an automated phone number: 1-866-903-4452.
• Mail: Pay your bill through the mail.
• Drop Box: Drop your payments into the drop box located outside of each NTUA District Office.
NTUA offices will remain open and you can continue to pay your bill in person, but we strongly encourage you to pay your bill online, by phone, or through the mail so that we are all doing our part to stop the spread of COVID-19.
Unable to Pay Residential Bill because you are affected directly or indirectly by COVID-19
If you are unable to pay your residential bill because you are affected directly or indirectly by COVID-19 and the response to COVID-19, please contact NTUA so we can work with you. You can contact NTUA by:
• Calling Customer Service. 1-800-528-5011
• Sending a message through the NTUA Website. www.ntua.com
• Sending a message through the NTUA Facebook page.
This Temporary Policy only Applies to Residential Customers
If you are a non-residential customer and you need assistance in paying your utility bills because you are directly or indirectly affected by COVID-19), please contact Customer Service at 1-800-528-5011.
• As such, when the time comes to end this Temporary Policy, NTUA will provide ten (10) days’ notice.
• This Temporary Policy may continue to evolve as the global pandemic continues and the global response continues to develop.
Our Promise and the Future
NTUA honors a commitment to provide and maintain reliable multi-utility services to the Navajo Nation and surrounding areas. We are closely monitoring COVID-19 updates, Navajo Nation leadership updates, and the Centers for Disease Control and Prevention recommendations. NTUA respects our role as a Navajo enterprise and we are honored to serve the Navajo people.
Navajo Nation Council Delegate Otto Tso speaks about COVID19 and encourages people to take precautions
Navajo Tribal Utility Authority • P.O. Box 170, Fort Defiance, AZ 86504 • Phone: (928) 729-5721 • 1-800-528-5011 Copyright © 2020 NTUA - An Enterprise of the Navajo Nation